Lawrence & Mayo
Lawrence & Mayo is one of India’s oldest and most trusted optical & eyewear retailers. Spread across more than 100 locations in 30 cities in India, we carry genuine and authentic branded eyewear products.
Concept 01
Advanced Marking & Measurements
In the realm of Precision Marking & Measurements, we are proud to introduce the Zeiss Visufit and the Essilor Visi Office 2. The Zeiss Visufit stands as a pinnacle of luxury and precision in international eye care, utilizing nine precisely calibrated cameras to capture facial measurements with unparalleled accuracy. Its innovative 3D centration technology ensures perfect lens placement, eliminating distortions and errors even at close distances. Similarly, the Essilor Visi Office 2 employs advanced facial recognition technology to gather over 20 precise measurements, facilitating the customization of lenses tailored to each individual’s unique features. Its digital eye mapping capabilities and visual behavior analysis further optimize vision in various everyday scenarios.
Concept 02
Precision Eye Testing
Step into the world of precision eyecare at Lawrence & Mayo Boutique, where we’re proud to introduce the Zeiss I.profiler, setting a new standard in vision technology. With the Zeiss I.profiler, every aspect of your vision is meticulously analyzed and tailored to perfection.
Utilizing cutting-edge wavefront technology, the Zeiss I.profiler maps your eyes with unparalleled accuracy, capturing over 1,500 data points to create a detailed blueprint of your visual system. This comprehensive analysis goes beyond traditional eye exams, allowing our experts to detect even the slightest irregularities and provide personalized solutions for optimal vision correction.
Whether you’re seeking enhanced clarity, reduced glare, or improved night vision, the Zeiss I.profiler delivers customized lens prescriptions that address your unique visual needs. Experience the difference precision makes in eyecare at Lawrence & Mayo Boutique with the Zeiss I.profiler.
Visit us today and embark on a journey to sharper, clearer vision with the Zeiss I.profiler, only at Lawrence & Mayo Boutique.
Concept 03
Digital phoropters : provide highly accurate measurements of refractive errors, allowing for more precise prescriptions and better vision outcomes for patients.
Efficiency:
The automated nature of digital phoropters streamlines the testing process, reducing the time required for each eye exam. This efficiency benefits both patients and practitioners, allowing for more appointments to be scheduled and improving overall workflow.
Customization:
Digital phoropters often come equipped with a wide range of testing options and customizable settings, allowing eye care professionals to tailor the examination to each patient’s unique needs. This level of customization can lead to improved patient satisfaction and better treatment outcomes.
Patient Experience: Many patients find the experience of using digital phoropters to be more comfortable and convenient compared to traditional methods. The automated adjustments and simplified testing procedures can help alleviate anxiety and make the eye exam process more enjoyable for patients.
Data Management:
Digital phoropters often feature integrated software systems for storing patient data and exam results. This allows for easy access to patient records, improved communication between practitioners, and enhanced continuity of care.
By incorporating these cutting-edge devices into our clinics, Lawrence & Mayo we have demonstrated a commitment to providing the highest standard of care to our clients. The use of digital phoropters not only enhances clinical accuracy but has also built trust and confidence among our client base, positioning our clinics as leaders in the field of eye care.
Human Resources
I. J. Bajaj
Designation
Quality & Clinical Advisor
Bio
Education: Optometry from Aligarh Institute of Optometry, U.P – 1977
Work Experience: 46 years
Designation: Senior Quality & Clinical Advisor
Summary:
Worked as an optometrist and was promoted to sales executive , then sales manager and then as regional manager. Thereafter he served the role of a business development manager and is now our Senior Quality & Clinical Advisor .
Mr. Bajaj boasts an illustrious career spanning over 46 years, commencing with his foundational education at the Aligarh Institute of Optometry in 1977. Throughout his tenure, he has ascended the ranks from an optometrist to various leadership roles, including sales executive, sales manager, regional manager, and ultimately, his current esteemed position as Senior Quality & Clinical Advisor.
At the core of Mr. Bajaj’s responsibilities lies a steadfast commitment to excellence in optical standards and clinical practices. His role encompasses a spectrum of vital functions, notably ensuring meticulous fitting standards, optimizing workshop quality, and enhancing operational efficacy. His unwavering dedication to these facets underscores his pivotal role in safeguarding the organization’s reputation and ensuring client satisfaction.
A defining aspect of Mr. Bajaj’s role is his unwavering focus on matching clients with the most suitable prescription lenses tailored to their unique lifestyles. Embracing the ethos of “prevention is better than cure,” he champions the ethos of providing personalized solutions that prioritize long-term ocular health and well-being.
Furthermore, Mr. Bajaj’s meticulous attention to detail extends to verifying the completeness and appropriateness of prescriptions received at the workshop. His proactive engagement with store teams to address any potential discrepancies exemplifies his commitment to delivering tailored and accurate solutions to clients, thereby enhancing trust and satisfaction.
In addition to his clinical duties, Mr. Bajaj pushes boundaries with our vendors to uphold impeccable standards of quality and streamline logistical processes. His astute oversight ensures that the organization remains at the forefront of industry innovation while prioritizing the best interests of its clientele.
In summation, Mr. Bajaj’s distinguished tenure and multifaceted role as Senior Quality & Clinical Advisor underscore his invaluable contributions to the organization’s success. Through his unwavering dedication to excellence and client-centric approach, he epitomizes the pinnacle of professionalism and leadership in the optical industry.
Biju Bahuleyan
Designation
Manager Professional services – NSE Region
Bio
Case study for the role of Professional Services Directly Impacting the quality and growth of business at Lawrence & mayo
Mr. Biju’s career journey at Lawrence & Mayo (L&M) is a testament to his unwavering commitment to excellence and innovation. With an impressive 29 years of experience, Mr. Biju’s tenure mirrors the ethos of continuous growth and advancement that defines L&M’s organizational culture. Beginning as an optometrist, he has risen to his current position as Senior Manager of Professional Services.
A pivotal aspect of Mr. Biju’s role lies in his strategic approach to staff training, a cornerstone of L&M’s success and growth initiatives. Recognizing the critical link between employee development and organizational performance, he has spearheaded comprehensive training programs aimed at enhancing the capabilities of staff members involved in sales and customer service.
By prioritizing staff training as a means to address challenges such as sales returns, Mr. Biju has demonstrated foresight and leadership. Through these programs, employees are equipped with advanced product knowledge, refined customer communication skills, and effective problem-solving techniques. This investment in their professional development not only empowers them to deliver exceptional service but also minimizes the likelihood of sales returns, thereby enhancing overall customer satisfaction.
Mr. Biju’s holistic approach to reducing sales returns encompasses various steps, each meticulously designed to drive tangible results. From feedback collection and analysis to root cause identification and corrective actions, his methodology ensures that issues are addressed comprehensively and systematically. Additionally, collaborative efforts with vendors further reinforce quality standards and customer satisfaction, fostering a culture of continuous improvement and excellence.
In-house training programs, tailored to address specific challenges and enhance sales techniques, serve as a testament to Mr. Biju’s commitment to nurturing a high-performing workforce. Through ongoing support and resources, he ensures that training outcomes are reinforced, leading to sustained improvements in operational efficiency and customer engagement.
As the lead trainer for clinical skills updation, Mr. Biju works with our team of professional services executives to ensure our optometrists provide the best eye care and are updated with the latest technology and management options for our clients to have best vision and quality of life.
In essence, Mr. Biju’s role in leveraging team training for organizational success underscores his visionary leadership and dedication to excellence at Lawrence & Mayo. By fostering a culture of learning and development, he not only strengthens L&M’s position as a leader in the optical industry but also paves the way for continued growth and innovation in the years to come.
R. Vasanthy
Designation
Commercial & Systems Manager
Bio
Education: BSC Physics – 1994 – University of Madras
Work Experience – 30 years
Core area of her work focus brings an integration of vendor supply chain management, quality management interface, process integration and smooth delivery supplies.
In addition Vasanthi pushes boundaries with our vendors to uphold impeccable standards of quality and streamline logistical processes & works with teams on streamlining QC across regions
Besides these she actively participates in many HR/Finance/Admin roles and formulation of processes relating to sales returns, pricing of products etc.
Central to Ms. Vasanthy’s approach is the integration of retail with commerce and systems, a strategic imperative for organizational success. By leveraging her multifaceted experience, she spearheads initiatives aimed at optimizing retail operations, enhancing customer experiences, and driving business growth.
In summary, Ms. R. Vasanthy’s extensive experience, coupled with her strategic foresight and interdisciplinary expertise, positions her as a key driver of success at Lawrence & Mayo. Her commitment to integrating retail with commerce and systems not only reinforces the organization’s competitive edge but also propels it towards sustained growth and excellence.
